PATIENT MANUAL

Solving all of your queries

Frequently asked questions, access to medical records, booking appointments, useful information for inpatients... This is your section

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Book your appointment 

Manage your appointments with our specialists. Without waiting or intermediaries

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Access to your
Medical Record

Analysis results, X-rays ... All your medical record in one click

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Request for Medical Reports

If you need a medical report, you can request it here

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Obligations and Rights of the Patient

An informed patient is an empowered patient

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PATIENT CARE SERVICE

Request for medical reports, management of complaints and claims, doubts, administrative procedures...

TELEPHONE SERVICE HOURS

From Monday to Friday from 10 a.m. to 2 p.m.

GENERAL OPERATION

IF YOU ARE GOING TO BE HOSPITALIZED...

  • The Admission Service will manage your admission. You must present your ID and, if you come through the agreement , your Individual Health Card. If your insurance company or mutual is going to cover the income, you must bring the corresponding documentation.

  • In the Hospitalization Floor you will be received by the Nursing team who will provide you with everything you need to make your stay as comfortable as possible.

  • If you follow any medical treatment or suffer from any allergies , you should notify the Nursing staff once you arrive at the Hospitalization floor.

  • You have a tablet in the room from which you can call the infirmary in case you need help.

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VISITS

  • Due to the current pandemic situation, visits to patients admitted to the center are suspended. Only one companion per patient will be allowed and this must be authorized and identified by the patient's signature before admission.

MEDICAL VISIT

  • You will receive a visit from the specialist every day you are admitted, except Sundays, which will depend on your clinical situation.

  • When the specialist comes to the room, all the companions should go out into the corridor. The specialist will inform them of your evolution at the end of it.

MEAL SCHEDULE

  • 8.30am: Breakfast

  • 12.30pm: Lunch

  • 17.00h: snack

  • 7.30pm: Dinner

TV

  • The TVs in the rooms work on a prepaid system . The recharge cards are obtained at the vending kiosks located in the living rooms of each Hospitalization floor of each floor (Living Room). The cost of the service is 3 euros for 24 hours and 12 euros for 7 days.

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Médico y paciente

INSURANCE AND MUTUAL

Do you want to hire our services through your mutual or insurance? T ORK all bow insurance

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CAFE / RESTAURANT

On the ground floor of Asunción Klinika you will find a cafeteria - restaurant where you can taste delicious homemade food, pintxos, daily menu ... They also have newspaper sales.

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Monday to Friday from 8:00 a.m. to 9:00 p.m.

Saturdays from 8:00 a.m. to 3:00 p.m.

Sundays closed

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Médico y paciente

PATIENT CARE

HOURS OF ATTENTION

Monday to Friday from 8:00 a.m. to 3:00 p.m.

943 69 71 30

atencionpaciente@clinicadelaasuncion.com